Vontier Jobs

Our customer journey extends beyond purchasing our products and services, it’s complimented by the support given to them to ensure they can continually and consistently deliver services to their customers. Our Helpdesk is the first point of contact for our customers queries in respect of equipment, this could mean undertaking diagnostic assessment and managing remote fixes of fuel pumps and forecourt equipment.

Specifically, you will be remotely analysing equipment located on client sites, assisting with mapping and programming, running history reports and investigations, particularly in respect of point-of-sale terminals or gauge alarms for potential fuel leaks. Where not possible to remotely fix via Helpdesk, field engineers will be allocated.

A highly focused customer service role you will have:

· Have previous remote helpdesk or contact centre experience. Full comprehensive training will be provided in relation to our products / systems.

· Excellent verbal and written communication skills coupled with the ability to gather information, ask the right questions, and guide customers remotely on how to resolve the issues.

· Excellent organisational skills.

· Excellent attention to details.

· Calm under pressure and coupled with the ability to make decisive decisions to progress calls.

If you have a natural aptitude/inquisitive technical mindset and keen to make a difference to our customer’s operations, this could be the role for you.

The helpdesk is based from our offices in Basildon, Essex and covers working hours of 8am to 12am, 7 days a week. This role offers a split of office and home working. Please note, out of hours cover is a requirement of this role provided remotely on a rota basis.

As well as overtime, we offer a number of other fantastic benefits you’d expect working for a Global leader with over 150 year’s experience.

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.